Support and contact
We are here to help trainees and organizations that use TalentsScope.
Contact us
In the app
Open Profile › Support Request, describe the problem and send it. The reply appears in your notifications.
By e-mail
Write to us from the e-mail address on your account and include your trainee number if you have one.
support@talentsscope.comFor organizations
Interested in TalentsScope for your organization, or already a customer? E-mail us and the team will get back to you.
support@talentsscope.com
For questions about your courses, results or certificates, your organization’s HR or training team can also help.
Send us a message
Fill in the form and your message goes straight to our support team. We reply to the e-mail address you give.
Frequently asked questions
In what order do my course steps open?
Each course opens one step at a time: the behavioral style questions first, then the pre-assessment, the quizzes, and finally the graduation project. The next step appears as soon as you finish the current one.
Can I stop in the middle of an assessment?
Yes. Your answers are saved as you go, so you can close the app and continue later from the same question. Once you submit, the answers are sent and can no longer be changed.
What kinds of answers can I give?
Depending on the question: choose an option, answer true or false, take or upload a photo, record or upload a video (up to 20 MB), record your voice or upload an audio file, or write an essay or attach it as a Word document.
How do I get my certificate?
When you have finished every step of a course and rated your trainers, request the certificate from My Certifications. Your HR team approves it, and you can then download it.
I forgot my password. What do I do?
On the sign-in screen, tap "Forgot Password?". If you are signed in, open Profile › Security and choose "Get a code by e-mail" to set a new one without your current password.
How do I sign in with Face ID or my fingerprint?
Open Profile and switch on "Sign in with Face ID" (or fingerprint). The next time you open the app, a glance or a touch is enough.
How do I switch between Arabic and English?
Open Profile and tap the flag on the Language row. The screens switch straight away.
Who can see my answers and information?
Only authorized staff of your organization, such as HR and the trainers of your courses. The Privacy Policy in Profile explains everything in detail.
Delete your account
Your TalentsScope account was created by your organization, so its HR team closes it. You can ask for that at any time.
In the app
- 1Open Profile.
- 2Tap Request account deletion.
- 3Confirm with Send request.
By e-mail
E-mail us from the address on your account with the subject “Account deletion request”.
support@talentsscope.comWhat happens next
- We pass your request to your organization, which confirms it.
- Your account and personal data are then deleted or anonymized without undue delay.
- Records the law requires to be kept, such as issued certificates or audit records, are kept only as long as required. We tell you if any are kept, and why.
- You hear back at the e-mail address on your account.